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NRTC Rural Broadband

FAQ

If you’ve hesitated to purchase satellite internet because of data caps, the wait is over.

It’s true – we now offer unlimited data plans. We think unlimited data plans are the future of satellite Internet for everyone. We offer these plans to subscribers across the U.S., including in Hawaii and Alaska.

What can you do with an unlimited data plan?

Anything you routinely use the internet for – banking, shopping, homework, streaming music and video, downloading files, social media, checking news, sports, and weather. Do everything you love, and more of it.

Who is it for?

Viasat Internet is a great choice for people who don’t have cable internet where they live. It will be an upgrade for your family if you’ve been stuck with slow DSL or a local wireless service.

What are the different types of unlimited data plans?

In some areas, we’re offering three types of unlimited data plans. The main differences between these plans are speed and video streaming quality. Here are the details:

Bronze 12

  • Download speeds up to 12 Mbps / Upload speeds up to 3 Mbps
  • Video streaming at small screen quality, typically 360p

GOOD FOR: Smaller households that don’t use many connected devices; people who mostly tend to stream videos on their phone or tablet. Think more YouTube than Netflix.

NOT IDEAL FOR: Households that stream video on large-screen TVs; people who stream most of their shows or cord cutters who value high-definition quality; households with more than a few connected devices running at the same time.

On the Unlimited Bronze 12 service plan, after 40 GB of data usage, we may prioritize your data behind other customers during network congestion.

Silver 25

  • Download speeds up to 25 Mbps / Upload speeds up to 3 Mbps
  • Video streaming at DVD-quality definition, typically 480p

GOOD FOR: Families with many connected devices; people who don’t mind watching shows in DVD quality.

NOT IDEAL FOR: Film buffs who prefer their shows in HD quality.

On the Unlimited Silver 25 service plan, after 60 GB of data usage, we may prioritize your data behind other customers during network congestion.

Gold 30

  • Download speeds up to 30 Mbps / Upload speeds up to 3 Mbps
  • Video streaming at high definition, typically 720p

GOOD FOR: Everyone! Families with many connected devices; people who want the best quality regardless of the device they use; people who watch video on big-screen TVs.

NOT IDEAL FOR: People who want to watch shows in 4K definition.

On the Unlimited Gold 30 service plan, after 100 GB of data usage, we may prioritize your data behind other customers during network congestion.

Gold 50

  • Download speeds up to 50 Mbps / Upload speeds up to 3 Mbps
  • Video streaming at high definition, typically for 720p

GOOD FOR: Everyone! Families with many connected devices; people who want the best quality regardless of the device they use; people who watch video on big-screen TVs.

NOT IDEAL FOR: People who want to watch shows in 4K definition.

On the Unlimited Gold 50 service plan, after 100 GB of data usage, we may prioritize your data behind other customers during network congestion.

Compare Video Quality For Yourself

Which plan should I choose?

We recommend picking the service plan that best fits your video viewing habits, desired speed and budget. Current subscribers can contact support at 888-817-8902 to upgrade your service plan.

Frequently asked questions

Is there a Free Zone?

No. There’s no need for a Free Zone with unlimited data plans. The Free Zone was created to allow unmetered internet use during certain hours so none of your internet activities counted toward your monthly data allowance. With our new unlimited data plans, you don’t have to wait until 3 a.m. to download files.

When will these plans be available in my area?

Unlimited data plans are available in many areas. Just enter your address to see what service plans are available in your area. Current subscribers can contact support at 888-817-8902 to upgrade your service plan.

How much data usage is included in my unlimited data plan?

On an unlimited data plan, there are no limits to how much data you can use during your monthly billing cycle. On the Unlimited Bronze, Silver, and Gold service plans, after 40, 60, or 100 GB of data usage, respectively, we may prioritize your data behind other customers during network congestion.

Does my data usage ever affect the speed of my internet service, especially if I use a lot of data?

When the network is not busy, nothing will happen to your service speeds. When the network is busy, and you have used more data than the amount stated for your service plan in the paragraph directly above, Viasat may prioritize your data behind other customers, which will result in slower speeds. Web pages and videos may respond and load more slowly than during periods of non-congestion.

Is this the same as the Freedom plans offered previously?

No, if you used more than 150 GB of data on a Freedom plan, your speeds were slowed (up to 1-5 Mbps) all day, every day until the end of your monthly billing period. On the Unlimited Bronze, Silver, and Gold service plans, even after you use 40, 60, or 100 GB of data usage, respectively, your speeds will remain normal except when the network is congested. Only when you have reached your service plan’s threshold and the network is busy, then we may prioritize your data behind other customers, resulting in slower speeds. As soon as network congestion clears, you’re back to full speed.

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